# Refund Policy We hold to a no-refund policy. Here's why: Our offerings are digital products, available immediately after purchase. Once you've downloaded a theme, it's not like a physical product that can be returned. The digital nature of Ghost themes opens up the possibility of fraudulent practices where someone could buy, download, and then request a refund while keeping the product. That said, we understand that sometimes things don't go as planned. If you run into any issues, we strongly encourage you to get in touch. Even though we don't offer refunds, we're always ready to help resolve technical issues or help you get the most out of your purchase. ### Payments Payments are securely processed through [Lemon Squeezy](https://www.lemonsqueezy.com/). We do not store or collect your payment card details. For further details on payment processing, please refer to the [Lemon Squeezy Terms](https://www.lemonsqueezy.com/terms). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://thefinebits.gitbook.io/grainbits/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.